What Is a Deskless Workforce?

Deskless workforce/ Field Force are the people who dont work in the offices rather they work in the field, sites, plants  or may be in the client premises. These are the people in the field who mainly handle physical goods instead of a keyboard or a phone. They may be sales associate/ medical representative, logistics person or showroom retail person.

                                                     

Why Deskless Workforce is an Important contributor ?

Deskless workers make up 80% of the global workforce and this makes them one of the key contributors in the organisational productivity & Efficiency. Deskless Workforce Detailed report.

 

Challenges faced in training the Deskless Workforce?

  • Limited time for classroom training -They work in shifts, hence difficult to schedule classroom
  • COVID-19 has put a lot of workforce into Deskless and very little training
  • Don’t have any access to Laptop/ Systems
  • Onboarding large workforce becomes challenging (Logistics)
  • Product trainings are Compliance training to delayed/ requires too much followup
  • 98% Learning gets forgotten in a week’s time (Training effectiveness)

                                                                           

Challenges faced in training the Deskless Workforce?

  • Limited time for classroom training -They work in shifts, hence difficult to schedule classroom
  • COVID-19 has put a lot of workforce into Deskless and very little training
  • Don’t have any access to Laptop/ Systems
  • Onboarding large workforce becomes challenging (Logistics)
  • Product trainings are Compliance training to delayed/ requires too much followup
  • 98% Learning gets forgotten in a week’s time (Training effectiveness)

Key Trends of Deskless Workforce 

  1. Want Training to be in short bursts (Micro Learning)
  2. Love to consume Video Based content /Infographics
  3. They love to use their mobiles and its technology
  4. Want Just in time Learning
  5. Need Regional Language training content
  6. Want training to be more Fun loving & rewarding
  7. Engagement with the Line Managers/ Head office
  8. Learning anywhere any time (On the job, Lunch break, Commute & Home)

                                                                          

Creating Impact Talent Management Solution for the Deskless /Field Force / Front-line

Our Solution is a Combination of the following 2 key components

  • APP Based Learning Management System
  • Job Skill based regional language content

 

APP/ Mobile Based LMS for Deskless workforce/ Field force : This app based LMS is very useful for the desk less workforce/ front line employees. Deskless workers are those that work in the field and don’t use a computer or have a workspace to perform their job duties. They often don’t even have a company email. These can be retail reps, manufacturing workers, healthcare professionals as well as people working in hospitality, education, transportation, etc. Our Mobile based LMS provides the following key benefits to the workers

  • Cost Effective as compared to Basic LMS
  • Lite Designed to run on basic Smartphones with minimum bandwidth
  • Regional Language Content
  • Mobile based training
  • Deliver training in short bursts (Micro Learning)
  • Just in time Training
  • Present training content in different formats- Videos, Images, Info graphics, Movies, etc
  • Design In house training content
  • Complete Stakeholders dashboards and analysis
  • Employee Engagement

                                                                            

Job Skill Based Training Content : Where our App based LMS provides the necessary platform to create content and train your workforce we also provide job Skill based, Organisational competency based content to empower your learners with the right knowledge. Following are the key highlights of our content curation services:

  • Structure Learning paths & Journeys
  • Curated Content mapped to your Learner's Need
  • Video Based Micro Learning Content
  • Cost Effective Content regional language content
  • Option to convert into Blended Learning
  • Assessments at the end of each course

                                                                        

Customer Success Story- How Our Deskless Solutions Empowered SWIGGY

 

                                                                         

 

Swiggy one of the leading food delivery company has a large people network of more than 60,000 associates, partners, delivery boys, etc. Swiggy was facing multiple challenges like Onboarding channel partners, field force, assessing the field force continuously, training the workforce in the COVID-19 lockdown, lack of regional language training content, No Laptops/ tabs with the  delivery boys, Poor network bandwidth in smaller towns, product, process and compliance trainings not happening through  classroom, high attrition rate etc.

Our  App based learning solutions have enabled Swiggy to onboard 55000 partners and field force in India and International markets in a span of just 4-6 months. A list of Key benefits that Swiggy derived are as follows.

 

  • App based Low Bandwidth solution for Deskless workforce/ partners/ associates
  • Onboarding time reduced drastically as compared to Pre COVID times
  • Quick revenue by faster TAT to open new locations, associates
  • Better customer experience through anytime, anywhere training 
  • Higher Training effectiveness because of just in time training & regional Training content
  • Cost effective as compared to classroom training /Webinar based training
  • Increase in Compliance through POSH, Code of Conduct, Health & safety & process Training

"It is very intuitively designed. Easy to set up and use. It has a host of very useful features and can host all types of content, quizzes and interactions. The customizable leader board and reward system is one of my favorite features - Chief Learning Officer, Swiggy

For more information feel free to write us at Shalini@creatingimpact.in